Terms and Conditions

Acceptance of Terms

By accessing or using the website at www.deltonaconcretepolishingandepoxyflooring.com (the "Site"), or by engaging Deltona Concrete Polishing & Epoxy Flooring ("Company," "we," "us," or "our") for any service, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Site or engage our services.

These terms may be updated at any time. The effective date at the top of this page reflects the most recent revision. Continued use of the Site or our services after an update constitutes acceptance of the revised terms.

Description of Services

Deltona Concrete Polishing & Epoxy Flooring provides concrete flooring and surface treatment services to residential and commercial customers, including but not limited to epoxy floor coatings, polished concrete, garage floor coatings, concrete sealing, concrete resurfacing, and related services. Services are provided in Deltona, FL and surrounding communities.

All services are performed by or under the supervision of licensed and insured professionals. The specific scope of work, materials, and timeline for any project will be described in a written estimate provided to the customer before work begins.

Estimates and Pricing

All estimates are provided free of charge and are based on an on-site assessment of the project. Estimates are valid for 30 days from the date of issue unless otherwise stated in writing.

A written estimate describes the planned scope of work, materials, and total price. No work will begin until the customer has reviewed and approved the estimate. If unforeseen conditions are discovered during the project that require a change in scope, the Company will notify the customer before proceeding with any work outside the original estimate. Changes to scope must be authorized by the customer in writing or via email.

Prices are subject to change if conditions differ materially from what was assessed at the time of the estimate. Customers will always be informed before additional costs are incurred.

Scheduling and Cancellation

Project start dates are scheduled after estimate approval and are subject to crew availability and weather conditions. The Company will provide reasonable advance notice of any scheduling changes.

Customers may cancel a scheduled project with at least 48 hours written notice at no charge. Cancellations made less than 48 hours before the scheduled start date may result in a fee to cover mobilization costs already incurred. The Company reserves the right to cancel or reschedule work due to unsafe conditions, weather, or circumstances outside our control. In such cases, no cancellation fee will be charged to the customer.

Customers are responsible for clearing the work area before the crew arrives, including removing vehicles, furniture, and stored items from the floor surface. Delays caused by a customer's failure to prepare the space may result in rescheduling or additional charges.

Payment Terms

Payment terms are outlined in each written estimate. For most projects, a deposit is required upon approval of the estimate, with the remaining balance due upon project completion. The Company accepts payment by check, cash, or electronic transfer unless otherwise arranged.

Balances not paid within the agreed timeframe may be subject to a late fee. If a customer disputes any portion of an invoice, they must notify the Company in writing within 7 days of invoice receipt. Undisputed portions of an invoice remain due within the original payment terms.

The Company reserves the right to withhold completion of work on a project if prior payments are overdue.

Customer Responsibilities

The customer is responsible for providing safe and reasonable access to the work area, ensuring the work area is clear prior to the crew's arrival, and disclosing any known conditions that may affect the project - including prior coatings, known moisture issues, underground utilities, or structural concerns.

Failure to disclose known conditions may affect the Company's ability to honor any warranty provided. The Company is not responsible for damage or failures caused by undisclosed pre-existing conditions.

Warranty Disclaimers

The Company stands behind its workmanship. Where a specific warranty is offered, it will be stated in writing in the project estimate or agreement. Workmanship warranties cover defects in installation and materials applied by the Company for the period specified in writing.

Warranties do not cover damage caused by customer misuse, impact, chemical exposure beyond normal use, flooding, Acts of God, or any modification to the floor by parties other than the Company. Warranties are non-transferable unless stated otherwise in writing.

Except as expressly stated in writing, all services are provided "as is" without additional warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. Material warranties are subject to the terms of the manufacturer, and the Company will assist customers in making warranty claims against manufacturers where applicable.

Limitation of Liability

To the fullest extent permitted by applicable law, the Company's total liability to any customer for any claim arising out of or related to services provided shall not exceed the amount paid by the customer for the specific project giving rise to the claim.

In no event shall the Company be liable for indirect, incidental, consequential, or punitive damages - including loss of use, loss of income, or cost of replacement services - whether arising in contract, tort, or otherwise, even if the Company has been advised of the possibility of such damages.

Nothing in these terms limits liability for death, personal injury, or fraud caused by the Company's negligence.

Site Use

The content on this Site is provided for general information purposes only. You may not copy, reproduce, distribute, or republish any portion of this Site without the Company's prior written permission. You may not use the Site in any way that is unlawful, harmful, or disruptive to others.

The Company makes reasonable efforts to keep the Site accurate and up to date, but does not guarantee that all information is complete, current, or error-free. The Site is provided "as is" without warranties of any kind.

Dispute Resolution

If a dispute arises between you and the Company, both parties agree to first attempt to resolve the dispute informally by contacting the Company directly. Most concerns can be resolved quickly through direct communication.

If informal resolution is not possible within 30 days, either party may pursue formal resolution through binding arbitration under the rules of the American Arbitration Association, or through a court of competent jurisdiction in Florida. Both parties waive the right to a jury trial and the right to participate in any class action proceeding.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes not resolved through arbitration shall be brought exclusively in the courts of Florida.

Policy Modifications

The Company reserves the right to modify these Terms and Conditions at any time. Changes take effect when posted to the Site with an updated effective date. If you have an active service agreement with the Company, the terms in effect at the time the agreement was signed govern that agreement unless both parties agree in writing to updated terms.

Contact Us

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